Knowledge connects us all.

Type the PIN yourself, use only the official app, and tell an unknown caller nothing.

You can hold accounts with different providers, but not several with the same one.

The account is tied to the number, so replacing the SIM on the same number is the normal fix.

Repeated wrong PINs lock an account; the provider unlocks it after verifying your identity.

The app does more and shows statements; the mobile menu works without internet at all.

It matches the person present against the photo on the ID, to stop accounts opened in someone else’s name.

An active SIM, your own national ID, and your face for the verification step.

Published guidance gives 16247 for bKash and 16167 for Nagad.

In the app’s statement section — each entry shows type, amount, date, time and transaction ID.

Tap the balance button in the app, or choose balance inquiry in the mobile menu.

Use the app’s “Forgot PIN” option or the helpline — either way, identity is verified first.

Dial *167# from your registered number to use Nagad’s mobile menu.