How do I check my mobile money balance?

There are two routes, both described in published guidance. In the app, tapping the balance button on the home screen shows it. Without the app you use the mobile menu — *247# on bKash, *167# on Nagad — choosing balance inquiry and entering your PIN.

In the app the balance is usually hidden until you tap — that is deliberate design, so someone glancing over your shoulder does not see it.

Checking regularly is useful for security too. It surfaces an unexpected transaction quickly, and catching one early leaves more time to complain about it.

🚨 If anyone asks for your PIN or tells you to dial a code in order to “check your balance”, it is a fraud. Checking your own balance requires telling nobody anything — in the app or the mobile menu, you do it alone. If a balance looks wrong, the statement rather than the balance is where to look next, because it shows what actually moved and when.

Sources:

• Guide to using a bKash account
• Guide to using a Nagad account